Support and IT
An efficient and reliable way to get help
Our compliance procedures and policies ensure strict compliance with all applicable legislation in the jurisdictions we operate in; and protect you against any potential attacks or data breaches. Have peace of mind with all transactional personal information not being stored; and all PII hashed at REST with no option to be re-identified. Please refer to our website for our full in-depth policies.
Work with a reliable support team that takes pride in response and resolution times. Our dedicated support desk operates 14 hours a day (07:00-21:00 AEDT; 20:00-10:00 UTC), Monday to Friday, and offers multilingual accessibility and a premium after-hours 24 x 7 service.
The support system fosters an instant ticketing process that guarantees a quick response to any queries raised. Based on our SLAs we have responded, on average, within 75% of the required SLAs that have been set.