Support and IT

An efficient and reliable way to get help

Data Zoo’s systems and solutions availability are paramount to the serviceability of our product offering to our clients.

Our dedicated and reliable Data Zoo support team takes pride in response and resolution times, operating the support channel 24 hours a day from 07:00 Monday to 07:00 Saturday AEDT (20:00 Sunday to 20:00 Friday UTC). In addition to offering multilingual accessibility and a premium after-hours 24 x 7 service via our support portal.

The support system fosters an instant ticketing process that guarantees a quick response to any queries raised. Based on our SLAs we have responded, on average, within 80% of the required SLAs that have been set.

For further information on Data Zoo compliance and security policies please contact us or your authorised Data Zoo expert.

Ticketing system

Ticketing templates to ensure efficiency, speedy resolution and tracking via the portal.

FAQ

Browse frequently asked questions for common enquiries. Take me there

Phone

Phone and technical support available via +61 2 8014 4807.

24 x 7

Premium after hours support (24 x 7) available on request.

If you would like to find our knowledge-base or submit a ticket

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