Support and IT

An efficient and reliable way to get help

Our compliance procedures and policies ensure strict compliance with all applicable legislation in the jurisdictions we operate in; and protect you against any potential attacks or data breaches. Have  peace of mind with all transactional personal information not being stored; and all PII hashed at REST with no option to be re-identified. Please refer to our website for our full in-depth policies.

Work with a reliable support team that takes pride in response and resolution times. Our dedicated support desk operates 14 hours a day (07:00-21:00 AEDT; 20:00-10:00 UTC), Monday to Friday, and offers multilingual accessibility and a premium after-hours 24 x 7 service.

The support system fosters an instant ticketing process that guarantees a quick response to any queries raised. Based on our SLAs we have responded, on average, within 75% of the required SLAs that have been set. 

Urgent – 100%     High – 100%     Medium – 100%

Ticketing system

Ticketing templates to ensure efficiency, speedy resolution and tracking via the portal.


Browse frequently asked questions for common enquiries. Take me there


Phone and technical support available via +61 2 8014 4807.

24 x 7

Premium after hours support (24 x 7) available on request.

If you would like to find our knowledge-base or submit a ticket

    Contact Us

    Simply fill out the form below, and a team member will get back to you shortly.

      Book a Meeting

      Conferences are an opportunity to learn from experts, contribute to a global conversation, and grow your personal network. Meet us at our next conference.

        Join our Newsletter

        We'll keep you up to date with Data Zoo news. No spams here.

        Privacy Preferences

        When you visit our website, it may store information through your browser from specific services, usually in the form of cookies. Here you can change your Privacy preferences. It is worth noting that blocking some types of cookies may impact your experience on our website and the services we are able to offer.

        Click to enable/disable Google Analytics tracking code.
        Click to enable/disable Google Fonts.
        Click to enable/disable Google Maps.
        Click to enable/disable video embeds.

        Our website uses cookies, mainly from 3rd party services. Define your Privacy Preferences and/or agree to our use of cookies.