Fast response times and reliability

Support & IT

Our Support Desk is available 24/7 for electronic enquiries which can be submitted through our Support Portal. We also extend defined Service Level Agreements for most types of enquiry, and a support ticket service.

Ticketing system

Ticketing templates to ensure efficiency, speedy resolution and tracking via the portal.


Browse frequently asked questions for common enquiries.


Phone and technical support available 18 hours a day, Monday through Friday.

24 x 7

Premium after hours support (24 x 7) available on request.

Service delivery and capabilities

Our Data Zoo service follows the Agile framework, and via this methodology we can meet response times consistently and offer solutions around service levels and redundancy capabilities. We provide nearly infinite scalability and rapid deployment, resulting in cleaner, easier implementation and efficient integration.

We offer reliable data security and ensure that our data is stored in multiple tier 3+ world-class data centres. These data centres are currently located in Auckland, Sydney, Singapore and China. Personal Identifiable Information (PII) does not leave the country of origin, and we implement permission-based consumer verification with a yes/no response only. To adhere to audit and compliance regulations, Data Zoo supplies an Audit Certificate and AML compliance certification on all our services. We also engage in an external review of system penetration and vulnerability levels.

Contact Us

Simply fill out the form below, and a team member will get back to you shortly.

Book a Meeting

Conferences are an opportunity to learn from experts, contribute to a global conversation, and grow your personal network. Meet us at our next conference.

Join our Newsletter

We'll keep you up to date with Data Zoo news. No spams here.

Privacy Preferences

When you visit our website, it may store information through your browser from specific services, usually in the form of cookies. Here you can change your Privacy preferences. It is worth noting that blocking some types of cookies may impact your experience on our website and the services we are able to offer.

Click to enable/disable Google Analytics tracking code.
Click to enable/disable Google Fonts.
Click to enable/disable Google Maps.
Click to enable/disable video embeds.

Our website uses cookies, mainly from 3rd party services. Define your Privacy Preferences and/or agree to our use of cookies.