Support and IT

An efficient and reliable way to get help

Our compliance procedures and policies ensure strict compliance with all applicable legislation in the jurisdictions we operate in; and protect you against any potential attacks or data breaches. Have  peace of mind with all transactional personal information not being stored; and all PII hashed at REST with no option to be re-identified. Please refer to our website for our full in-depth policies.

Work with a reliable support team that takes pride in response and resolution times. Our dedicated support desk operates 14 hours a day (07:00-21:00 AEDT; 20:00-10:00 UTC), Monday to Friday, and offers multilingual accessibility and a premium after-hours 24 x 7 service.

The support system fosters an instant ticketing process that guarantees a quick response to any queries raised. Based on our SLAs we have responded, on average, within 75% of the required SLAs that have been set. 

Urgent – 100%     High – 100%     Medium – 100%

Ticketing system

Ticketing templates to ensure efficiency, speedy resolution and tracking via the portal.

FAQ

Browse frequently asked questions for common enquiries. Take me there

Phone

Phone and technical support available via +61 2 8014 4807.

24 x 7

Premium after hours support (24 x 7) available on request.

If you would like to find our knowledge-base or submit a ticket

Contact Us

Simply fill out the form below, and a team member will get back to you shortly.

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